Refund Policy We’re committed to ensuring you’re satisfied with your purchase. If you’re not satisfied with your order, we offer a 14-day refund policy. Refunds apply to unused items returned within this period.
Eligibility Please note that the following items are not eligible for refunds:
Used or washed items
Items with damaged or missing labels or packaging
Refund Request Process To request a refund, please follow the steps below:
Contact Customer Service: Within 14 days of purchase, please contact our Customer Service team by email or phone with your order number and the reason for the refund.
Obtaining Refund Authorization: Our Customer Service team will review your request and, upon approval, send you a refund authorization and return address.
Returning Items: Please return the item to the address provided by Customer Service and retain proof of mailing for future inquiries.
Item Inspection: Once we receive the returned item, we will inspect it to confirm its eligibility for a refund.
Refund Processing: If the item is eligible for a refund, we will process the refund within two business days of confirmation and the refund will be credited to the original payment account.
Refund Methods Refunds will be processed through your original payment method. For example:
If you paid by credit card, the refund will be directly credited to that credit card account.
If you paid with another payment method, the refund will be credited to the corresponding account.
Shipping Costs Shipping costs are generally not refunded when a refund is made, unless the return is due to product quality issues or incorrect shipment.
Refund Time Refund processing time is typically two business days; the exact time it takes to reach your account may vary depending on the processing speed of your bank and payment platform.
Example Situations Quality Issues: If the product you received is defective, you may request a full refund or exchange. Product Non-Conformity: If the product you received does not match your order, we will cover the shipping costs to ensure a worry-free shopping experience.
Contact Us If you have any questions regarding your refund request, please feel free to contact our customer service team:
Email: jacquelynewilk@snughavenshop.com We are dedicated to assisting you and ensuring your issue is resolved promptly.
We use cookies to enable our website to function properly, to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.
