How do I place an order? You can easily place an order by following these steps: Browse our product catalog and select the items you like. Click the “Add to Cart” button. Once you’ve made your selection, click the shopping cart icon in the top right corner to check out. Follow the prompts to enter your shipping address and payment information, then confirm your order.
Can I modify or cancel my order? If you wish to modify or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible once your order has entered the shipping process.
How do I track my order? Once your order has shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to check your order status on our logistics partner’s website.
What is our return policy? We offer a 14-day return policy. If you are not satisfied with your purchase, please return it as long as it is unused and in its original packaging. For more information, please refer to our Returns and Refunds Policy.
How do I process returns? To request a return, please follow these steps: Contact our customer service team and explain the reason for your return. After receiving the return authorization, return the item as instructed. Once we receive the returned item and confirm that it is eligible for return, we will initiate the refund process.
How much does shipping cost? Shipping costs vary by region and selected shipping method. You will see a detailed breakdown of shipping costs during checkout.
What payment methods can I use? We accept multiple payment methods, including: Credit Cards (Visa, MasterCard, American Express) PayPal
How is my personal information secure? We take your privacy seriously, and all payment information and customer data are securely processed using encryption technology. Our detailed privacy policy can be found on our Privacy Policy page.
What if I received a defective item? If the item you received is defective or different from what you ordered, please contact our customer service team within 14 days of receiving the item and we will process a replacement or refund.
How can I contact us? If you have any further questions or need assistance, please contact us at: Email: jacquelynewilk@snughavenshop.com
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